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FAQ

About

Why Dewor Baby is different?
Superior Performance:

With our super absorbent core and absorbent layer, your baby will feel dry instantly. Also bamboo fibers in our diapers have breathable and thermo regulating properties that keeps baby’s skin cool in summer and warm in winter.

Unique Design:

Silk soft top and back sheet provides utmost flexibility and comfort. Unique wetness indicator will always remind you that it is time to change baby.

Top Quality:

Our bamboo diapers are engineered with light and ultra thin core wrapped with ultra durable layers. Our pure white diapers have no dye or ink.

What does “Dewor” mean?

Our brand name is the combination of two magical arts of nature “dew” and “organic”. Our products are inspired to be as pure, clean and transparent as dew drops and to live our lifeas organic as possible. Our mission is to provide products that made from the best source her self “mother nature” for our littlest clients. That’s why we call our brand Dewor Baby.

In each drop of freshness, the morning dew contains the beauty and pureness of whole universe. Our company’s core valuesare based on being pure and transparentin all aspect of our business. No room for guesswork.

People behind the idea of Dewor Baby are parents from all over the world that are passionate about providing their kids with worry free, pure, simple and beautiful goods. It is all about designing universal products that fits the life style of all types parents.

Products

Out of all diaper brands, why should I go with Dewor Baby?

15 years ago, it was hard to find any eco-friendly product. Than, the organic/natural trend started emerging. But they lack the softness, comfort and even quality.

Eco-friendly was not often seen to be perceivable with style and indulgence, but our bamboo diapers feel beautifully soft and pleasant to touch at the same time are resilient and durable. They will envelop your baby’s precious bottom in truly unparralled comfort.

Dewor Baby diapers are made from natural bamboo fibers providing ultra-soft, silky topsheet and back sheet layer that offer amazing flexibility and comfort. With it’s thin but super absorbent coreand baby-safe ingredients; we designed very versatile diaper that will work for both day and night. Bamboo fibers are naturally hypoallergenic and odor resistance.

All you need is just one touch and you will understand what we mean. You will never go back to your older brand.

Are Dewor Baby diapers safe for my baby?

Absolutely. That’s the reason we started this journey: to bring you the safest products that have a lot of nature in them. It is our number one principal.

Our diapers are made of hypoallergenic bamboo fibers and they are free of lead, latex, chlorineparaben, phthalate, lotions and fragrance.

Where are Dewor Baby diapers made?

Our diapers are manufactured in the China.China has vast amount of bamboo forests in the world. Bamboo is the fastest renewable natural source in the world and harvested in environmentally sustainable methods. Our manufacturing facility is the only plant that produces bamboo diapers in China and we are the only manufacturing facility with FDA and ISO certifications in China.

What are Dewor Baby diapers made of?

100% Bamboo fiber plant-based nonwoven, (Top and Back Sheet), Super-absorbent Polymer (Sodium Polyacrylate) (Summitomo SAP), Wood Pulp (totally chlorine-free) (in super absorbent core), Spandex (Latex-free and Hygienic) Elastic side band, safe adhesives with no fluorescer (in joints & seams)

How do I decide on which size would be the best fit for my baby?

Based on our extensive market research, we concluded that, most used sizes are small, medium and large before potty training.At this time we only carry sizes of small, medium and large. Our diapers built with great features like flexibility, leak guard and durability. As a result, our bamboo diapers can be used interchangeably during transitioning from one size to another. Follow the chart below but do not worry, you still can use your previous size while waiting for your next subscription.

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If you’re still not sure which size to choose, please reach out to us at support@deworbaby.com. We have many years of real time experience with all sizes of diapers

Are your products tested on animals?

Our diapers are never tested on animals. We are currently working on obtaining our Peta Cruelty Free Certificate.

Are you going to offer night time diapers?

Actually, our diapers are engineered versatility in mind. You do not have to worry about buying separate night time diapers. We have already covered both day and night with our super absorbent and ultra durable diapers.

What is wetness indicator?

Wetness indicator is a built strip on the back sheet of our bamboo diaper that is a great feature to remind you that it is time to change your baby. It is highly recommended to change your baby every 2-3 hours.

Shipping

How much does it cost to ship items purchased from shop?

Our shipping rates starts from $8.99 depending on the weight of the product.

Shipping rates to Alaska and Hawaii starts from $14.95. Unfortunately, at this time, we cannot offer free shipping to these addresses located in Alaska and Hawaii. At this time we currently are not shipping to Puerto Rico, PO boxes, or APO addresses.

When should I expect my packages?

Once your shop order has been processed by our California warehouse, shipping will take 5 – 7 days via Ground Shipping. At this time, we do not offer expedited shipping. If you are in rush, please contact us at support@deworbaby.com

Do you ship to Canada?

Unfortunately not at the moment, but we are working hard to bring our products to you soon.

Can I track my order online?

We know our diapers are exciting for parents, and we don’t like to keep you waiting. Once we ship your order, we’ll immediately assign you a tracking number so you can start crossing off the days until your diapers arrive at your door.You can also easily track your order by going to “your account”.

Payment Management

What payment methods does Dewor Baby accept?

We accept Visa and MasterCard. Unfortunately, we don’t accept personal checks or money orders as payment

How do I update my account and billing information?

You can update your delivery address, credit card information and subscription preferences by simply logging in to your “account” here.

Return & Exchanges

My baby grew a size and I have unopened bags.Can I exchange or return my order?

No worries at all! Unopened/sealed diaper packs or subscription boxes can be returned to us by sending us an email at support@deworbaby.com. We will issue “return merchandise authorization (RMA)” number to your request.Then send us the tracking number of your returned package. Please provide us the tracking number for your returned product.

How long will my exchange or return take to process?

Returns and exchanges can take up to 10 business days to complete. When we receive and inspect your returned item in the mail, you will see a refund in your account within 5 business days. For exchanges, please allow 10 business days for replacement products to arrive at your door.All returns must take place within 30 days after product shipment date andare subject to a $10 restocking fee.

In the mean time, if you are in hurry to get our products and cannot wait for your return to be processed, we will be more than happy to ship your order immediately. We will charge your credit card for the new item and provide your refund within 10 business days.

More…

I’m interested in partnering with Dewor Baby and sell your products, do you have a Dewor Baby wholesale program?

For all wholesale inquiries, please email us at support@deworbaby.com or you can simply go to our wholesale link in here

Do you have a collaboration program with bloggers, artists and other brands?

We welcome all creative partnerships. For all inquiries, please email us at collaboration@deworbaby.com

How do I share my magical Dewor Baby moment?

We love to see our products as part of your magical and adventurous life. Connect with us online, and share your pictures and videos with the hashtag #Deworbaby or #AdorewithDewor

Can my baby be part of your photo/video shoot as a model in your website?

We love to work with parents from all walk of life and of course with their adorable babies. Please send us photos/videos of your baby and/or your family. At the moment, our photo and video shoots will be in sunny Southern California.

Please submit photos/ videos to here for consideration.

I have a different question. How do I contact Dewor Baby?

Please email to us at support@deworbaby.com and we will respond to you within 24 hours.